Senior Coordinator LCCC - Northampton

England | Northamptonshire
Campaign ref
England | Northamptonshire
Mobbs Miller House, Ardingdon Road, Northampton, NN1 5LP
Job function
Administration & Support
£19,422 - £20,305 per annum (pro rata)

Full-Time, Permanent position: 35 hours per week

Working Nights, Evenings and Day Shifts on a rota basis (for nights, we can support you working from home)

Based in Northampton Office

The Eastern Co-Ordination Call Centre Hub supports Marie Curie nurses and healthcare assistants to deliver services across the Rapid Response Team and overnight visits in people’s homes across the UK, providing hands-on care and vital emotional support.

The co-ordination hub operates over 365 days, 24 hours/day to ensure our front-line staff support our patients in a timely manner.

As a Senior Co-ordinator you will be based in the hub, answering calls for referrals to the services. You will ensure information is gathered and recorded electronically and appropriate Healthcare Professionals are allocated to deliver the required care, as well as answering queries and passing on information. You will work closely with and support the Hub Manager, Clinical Nurse Managers (CNM) Senior Nurses (SN) Rapid Response Nursing Team (RR) Registered Nurses (RN) and Healthcare Assistants (HCA). You will also liaise with District Nurses, referrers and patient families and carers, as part of the co-ordination of the Marie Curie Nursing services.

  • You will have excellent telephony and customer service skills
  • You will have a sensitive manner ensuring we are supporting patients and careers affected by a terminal illness.  
  • You will able to prioritise your workload, have strong IT skills alongside excellent communication skills
  • You will be team player in a supportive friendly HUB that juggles a variety of changing and challenging demands
  • You be motivated, flexible and reliable with a positive and professional can-do attitude

If you would like an informal chat about this role please contact Tracy Harris, Hub Manager on 07704018056.

Every day of your life matters – from the first to the last. When you work for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.  Agencies need not apply.