Supporter Relations Officer

Scotland | Edinburgh - Links Place

This vacancy is now closed

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Scotland | Edinburgh - Links Place
Links Place Edinburgh
Job function
£17,669 - £19,632 per annum

JOB TITLE: Supporter Relations Officer

LOCATION: Links Place - Edinburgh

SALARY: £17,669 - £19,632 per annum

HOURS: Full Time - 35 Hours

CLOSING DATE: 3rd December 2019

INTERVIEW DATE: 11th December 2019

Marie Curie are here for people living with any terminal illness, and their families. Marie Curie offers expert care, guidance and support to help them get the most from the time they have left. 

Our Marie Curie nurses and healthcare assistants work night and day, in people’s homes across the UK, providing hands-on care and vital emotional support. Our Marie Curie hospices offer specialist round-the-clock care. And Marie Curie support people throughout their illness by giving practical information, support from trained volunteers and being there when someone wants to talk. 

Supporter Relations Team officers (SRO’s) provide fundraising and administration support across the Fundraising directorate. This involves managing supporter enquiries and registrations for fundraising appeals and campaigns, as well as the full range of fundraising events. SRO’s are required to deliver first class Supporter Service, both in terms of quality of service and in terms of supporter satisfaction.

 In providing administrative support, SRO’s are called on to manage a number of ongoing activities simultaneously, resolving issues as they arise by communicating effectively and efficiently with colleagues across the charity. SRO’s also need to deal with external response handlers and fulfilment partners to ensure comprehensive and rapid supporter service.