Wales | Cardiff & Vale Hospice

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Wales | Cardiff & Vale Hospice
Cardiff and Vale Hospice
Job function
Administration & Support
Up to £17,300 pa, pro rata for part time, depending on experience

Permanent, part time position – 14 hours per week

(Thursday & Friday 9am-5pm)

Closing Date: 15 December 2019

Interview Date: 20 December 2019

This Receptionist role is unlike most others – of course you will need a big smile and a great telephone manner. It goes without saying that you will offer a friendly and professional greeting, both face to face and to telephone callers, making our patients, relatives and other visitors feel comfortable and welcome when they arrive at our hospice, directing them to where they need to be.

But this role is so much more. Reporting to the Admin Supervisor, you will manage the internal and external mail, providing general administrative and office support to the wider admin and hospice colleagues. Duties will also include managing and ordering the hospice stationery online, recording and processing staff meal expenditure each month, liaising with payroll, handling cash and cheque payments, recording data on spread sheets, receiving donations and gifts to the hospice and dealing with them appropriately, booking transport, and ensuring that the reception and surrounding areas are clean and tidy.

A large part of this role will include liaising daily with external stakeholders arranging visits by local GPs and Funeral Directors, maintaining confidentiality of patient and staff details at all times. In addition, you will ensure arrangements for events and meetings at the hospice are made in a timely fashion, including any booking of rooms, travel and accommodation and associated documentation. You will also train and support Reception Volunteers.

You must be able to demonstrate excellent communication skills, have strong numeracy skills and be well organised. There is a receptionist that works Monday – Wednesday but you will need to be flexible to provide additional cover for holidays, be pro-active and a good team player with the ability to work on your own initiative and manage your time effectively. You will be accessing electronic patient records and other online systems, therefore strong IT skills including typing skills are essential.

As part of your initial induction and training, you will be required to attend full time for 2 weeks (by arrangement) at the start of your employment. 

Please be aware that this role will require a basic DBS (Disclosure and Barring Service) Check to support our local partnership with the LHB, which Marie Curie will arrange for the successful applicant. 

If this sounds like you, we would welcome your application.

About Us

Every day of your life matters – from the first to the last. When you work for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.